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Internet Woes

I am very, very, very angry with Earthlink right now. We didn't have Internet access for a day and a half - not because the service was down on their end, but because (apparently) something in our modem got corrupted and needed to be reset (in a way I'd never had to do before, or I'd have just done it myself), and it took phone calls with FOUR tech support people (and two promised call-backs from "advanced" support people which NEVER happened) before we got the issue fixed (and even now, it's only half-fixed; right now, the wireless network will only let us have Internet access on one computer at a time). There's a whole saga here of wretched customer service, and I just don't have the heart to go into it right now, but I'm seriously considering changing ISPs.

So, anyone have a recommendation for great, fast DSL service, with a customer service department that doesn't suck?

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( 14 comments — Leave a comment )
syrinxkat
Aug. 23rd, 2006 11:58 pm (UTC)
I've had great luck w. both Comcast and Cox high speed cable. I flat out refuse to have DSL.
here_be_dragons
Aug. 24th, 2006 12:31 am (UTC)
Why no DSL? I've been pretty happy with it. I suppose we could do high speed cable, though - we don't have cable television (satellite instead), but I think the house does have cable-y type stuff installed from the previous owners. I'll look into Comcast. Thanks! :)
syrinxkat
Aug. 24th, 2006 05:32 am (UTC)
Locally, all DSL is on Qwest, and I'm doing everything in my power to not give them money. That and, for me, cable was just easier and more reliable from the get go. Used to be DSL took some techie know-how to set up - cable was plug and play. DSL you need an ISP *and* a carrier, and line filter and splitters, and...with cable, they're one and the same. Plus, with Cox, I got a wicked bundle deal on phone, internet, and digital cable. Comcast doesn't offer phone in my area yet, but I still get the bundle deal w. the digital cable. I'm not a satellite girl :)
The bf swears by DSL (despite sharing my reservations against Qwest), and doesn't want cable internet. Go fig!
here_be_dragons
Aug. 24th, 2006 08:46 pm (UTC)
Heh - I actually called Qwest yesterday, only to discover that they don't offer service in California. So, I'm safe from their EVIL! :D
paulaplays
Aug. 24th, 2006 12:33 am (UTC)
We don't have cable out here on the Island so I have no idea if cable is better than DSL or not.

I have had DSL with my local phone company for several years now and I have been so pleased with them. Very very good service, great price, rarely any issues and lots of perks.

So if you want DSL my thought would be to inquire with your local phone company.
here_be_dragons
Aug. 24th, 2006 12:36 am (UTC)
Hee - actually, that was my first thought, too. And I called my phone company, and spent 45 minutes on hold in various places, and NEVER got to talk to a person who could answer my questions (or presumably take my order for new Internet service). This didn't particularly inspire confidence in me that I'd be happy with their customer service in the future. I will probably still check and see what sort of a deal they could give me, though. *headdesks*

Yeah, I had a really grumpy day on the telephone today, didn't I? :D
edda
Aug. 24th, 2006 04:40 am (UTC)
I'm still on dialup. I have no idea why I felt the need to impart this information to you.

*gaily waves from tarpits next to information superhighway in manner of trapped but carefree dinosaur*
here_be_dragons
Aug. 24th, 2006 08:47 pm (UTC)
LOL! I love the image of the carefree dinosaur! :D
happy_potterer
Aug. 24th, 2006 04:45 am (UTC)
Pro of SBC: The service almost never goes down.

Con: When it does, forget getting useful help. We got caught between the phone side of the company and the DSL side, which is like being a rabbit who built a warren in the middle of a nice quiet field in Gettysburg. (Telling them, "You are ONE COMPANY. YOU figure it out and get back to me when you've found the problem!" was predictably useless.) Maybe if your problem is clearly with DSL and you don't have a history of phone-line trouble they can point to they are fine.
here_be_dragons
Aug. 24th, 2006 08:49 pm (UTC)
Well, I sort of went with SBC - I decided to switch to Sonic.net (which I'd never heard of, until pussreboots mentioned it below) - and you do have to have SBC service to qualify. But I'm thinking that you have Yahoo through SBC/AT&T? I would have signed up with them yesterday - in fact I TRIED to sign up with them. But after sitting on hold for about an hour and a half, what with one thing and another, I decided that this was NOT the way I wanted to start a new ISP relationship. :D There was some weirdness about their records showing that I already have their DSL service (although I wasn't being billed for it, and I'd certainly never signed up for it). So, poo on them. :D

Hopefully this sonic.net will be good! *crosses fingers*
(Anonymous)
Aug. 24th, 2006 10:15 pm (UTC)
Urgh, yes. If they keep you waiting that long when you want to become a new customer, forget it.

Good luck with sonic.net!
(Deleted comment)
here_be_dragons
Aug. 24th, 2006 08:45 pm (UTC)
Thanks!
What's your e-mail address/account name over there? I went to their website, and thought it all looked good, so I went ahead and made the switch. (YAY!) Afterwards, I noticed a place for referrals - so, I'll contact them and see if they'll let me give your name as a referral, so you'll get a free month of service. :)

(If you don't want to post your username here, you can e-mail me at here_be_dragons@livejournal.com). :)
angelchild
Aug. 24th, 2006 12:31 pm (UTC)
Oh what is it with these companies!!!!! I'm still having trouble 3 weeks after the move and i hate to imagine how many hours ive spent on the phone to them :o(

{{{{{sympathetic hugs}}}}}
synergy
Aug. 24th, 2006 02:49 pm (UTC)
bad CSRs
I think you should write in to my current obsession http://www.consumerist.com

People are always mailing in their tales of woe with CSRs. My current favorite is the person who bought the $1000 GLASS table allegedly graded to withstand a 50 inch plasma tv up to 250lb. Needless to say, the guy now has some very expensive glass shards...
( 14 comments — Leave a comment )
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