I am very, very, very angry with Earthlink right now. We didn't have Internet access for a day and a half - not because the service was down on their end, but because (apparently) something in our modem got corrupted and needed to be reset (in a way I'd never had to do before, or I'd have just done it myself), and it took phone calls with FOUR tech support people (and two promised call-backs from "advanced" support people which NEVER happened) before we got the issue fixed (and even now, it's only half-fixed; right now, the wireless network will only let us have Internet access on one computer at a time). There's a whole saga here of wretched customer service, and I just don't have the heart to go into it right now, but I'm seriously considering changing ISPs.
So, anyone have a recommendation for great, fast DSL service, with a customer service department that doesn't suck?
So, anyone have a recommendation for great, fast DSL service, with a customer service department that doesn't suck?
- Current Mood:
annoyed
Comments
The bf swears by DSL (despite sharing my reservations against Qwest), and doesn't want cable internet. Go fig!
I have had DSL with my local phone company for several years now and I have been so pleased with them. Very very good service, great price, rarely any issues and lots of perks.
So if you want DSL my thought would be to inquire with your local phone company.
Yeah, I had a really grumpy day on the telephone today, didn't I? :D
*gaily waves from tarpits next to information superhighway in manner of trapped but carefree dinosaur*
Con: When it does, forget getting useful help. We got caught between the phone side of the company and the DSL side, which is like being a rabbit who built a warren in the middle of a nice quiet field in Gettysburg. (Telling them, "You are ONE COMPANY. YOU figure it out and get back to me when you've found the problem!" was predictably useless.) Maybe if your problem is clearly with DSL and you don't have a history of phone-line trouble they can point to they are fine.
Hopefully this sonic.net will be good! *crosses fingers*
Good luck with sonic.net!
(If you don't want to post your username here, you can e-mail me at here_be_dragons@livejournal.com). :)
{{{{{sympathetic hugs}}}}}
People are always mailing in their tales of woe with CSRs. My current favorite is the person who bought the $1000 GLASS table allegedly graded to withstand a 50 inch plasma tv up to 250lb. Needless to say, the guy now has some very expensive glass shards...